Privacy Policy

1. Who We Are

This Privacy Policy is issued by uw99ph (hereinafter "uw99ph", "we", "us", "our"), the operator of the online gaming platform accessible at uw99ph.org. uw99ph acts as the data controller in respect of all personal data processed in connection with your use of our website, mobile interface, games, payment services, and all related features (collectively, the "Platform").

As a platform serving Filipino players, uw99ph is committed to responsible data handling in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC). Where applicable, we also observe internationally recognized data protection principles consistent with those standards.

2. Scope of This Policy

This Privacy Policy applies to all personal data that uw99ph collects, stores, uses, or otherwise processes in connection with:

• Your registration and maintenance of a uw99ph member account.
• Your use of any game, feature, or service available on the uw99ph Platform, including live casino, sports betting, sabong, slots, bingo, and arcade games.
• Any financial transaction conducted through your uw99ph account, including deposits and withdrawals via GCash, Maya, GrabPay, BPI, BDO, Metrobank, Visa, and Mastercard.
• Your participation in promotions, bonus programs, surveys, or any other marketing activity operated by uw99ph.
• Any communication you initiate with uw99ph's customer support, live chat agents, or via email.
• Your browsing of the uw99ph website, whether or not you are a registered member.

This Policy does not apply to third-party websites or services that may be referenced in the course of your use of the Platform. uw99ph does not control third-party data practices and encourages you to review the privacy policies of any external services independently.

3. Data We Collect

uw99ph collects personal data through several means — directly from you when you register or interact with the Platform, automatically through your device and browser, and in limited circumstances from third-party sources such as payment processors and identity verification services. The categories of personal data we collect include:

4. How We Use Your Data

uw99ph processes your personal data only for specific, legitimate purposes directly connected to the operation of the Platform and the delivery of services to you as a member. We do not sell your personal data to third parties, and we do not use it for purposes incompatible with those described in this Policy.

The primary purposes for which uw99ph uses your data are as follows:

• Account Management: Creating and maintaining your uw99ph member account, verifying your identity at registration, processing your login, and managing your account settings and preferences.
• Service Delivery: Enabling your access to all games and platform features, recording and settling your bets and wagers, processing deposits and withdrawals, and crediting promotional bonuses to your account.
• KYC & AML Compliance: Verifying your identity and source of funds as required under Philippine anti-money laundering regulations and gaming industry standards. This includes reviewing your submitted ID documents and, where necessary, conducting enhanced due diligence on your account activity.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, collusion, unauthorized account access, and other prohibited activities on the Platform.
• Responsible Gaming: Monitoring your gaming behavior to identify potential problem gambling indicators, enabling responsible gaming tools (deposit limits, cool-off periods, self-exclusion), and intervening proactively where our responsible gaming obligations require it under applicable Philippine regulations.
• Customer Support: Responding to your inquiries, resolving disputes, and providing technical assistance through our live chat and email support channels.
• Legal Obligations: Complying with applicable Philippine laws, regulatory requirements, court orders, and lawful requests from authorized government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC).
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time through your account settings.
• Platform Improvement: Analyzing aggregate usage patterns and technical data to improve the performance, reliability, and user experience of the uw99ph Platform.

5. Legal Basis for Processing

Every instance of personal data processing at uw99ph is grounded in at least one of the following lawful bases recognized under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing that is necessary to perform the contract between you and uw99ph — i.e., operating your account, delivering games and services, and processing financial transactions.
• Legal Obligation: Processing required to comply with uw99ph's obligations under Philippine law, including KYC/AML regulations, gaming regulations, and tax reporting requirements.
• Legitimate Interests: Processing carried out for purposes of fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where such interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and certain non-essential cookies — where we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Cookies & Tracking Technologies

uw99ph uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate essential platform functions and to improve your experience on the website. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in, security tokens that protect your account, and cookies that remember your language and regional preferences. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences — such as your preferred game lobby view or responsible gaming reminder settings — to personalize your experience across sessions.
• Analytics Cookies: Collect anonymized data about how visitors interact with the Platform (pages visited, session length, device type) to help us identify performance issues and improve the user experience. Analytics data is aggregated and does not identify individual users.
• Marketing Cookies: Used only where you have provided explicit consent. These cookies help us deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may opt out at any time through your account settings.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain categories of cookies may affect the functionality of the uw99ph Platform. For full details on our cookie usage and how to manage your preferences, please refer to the cookie settings panel available in your account dashboard.

7. Sharing Your Data

uw99ph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the following limited and controlled circumstances:

• Payment Processors: We share the minimum necessary financial data with payment service providers (including GCash, Maya, GrabPay, and partner banks) solely to process your deposits and withdrawals. These providers process your data under their own privacy policies and data security standards.
• Identity Verification Providers: Where required for KYC/AML compliance, we may share your identity documents and verification data with licensed identity verification service providers operating under contractual data processing agreements with uw99ph.
• Game Content Providers: Certain technical data (such as session tokens and bet records) may be shared with the third-party game studios whose titles are hosted on the uw99ph Platform. These providers do not receive your identity or financial data.
• Regulatory Authorities: uw99ph will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other authorized Philippine government agency when required by law, court order, or lawful regulatory demand.
• Law Enforcement: In cases of suspected criminal activity — including fraud, money laundering, or unauthorized access — uw99ph may share relevant data with Philippine law enforcement authorities in accordance with applicable legal procedures.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of uw99ph's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer via the email address registered on your account.

8. Data Retention

uw99ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Our general retention practices are as follows:

• Active Account Data: Retained for the full duration of your membership with uw99ph and for a period of five (5) years following the closure of your account, in accordance with Philippine AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act (RA 9160, as amended) and applicable tax regulations.
• KYC Documents: Retained for five (5) years from the date of account closure, or longer if required by a specific regulatory instruction or ongoing legal proceeding.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, for dispute resolution and service improvement purposes.
• Marketing Data: Retained until you withdraw your marketing consent or for a maximum of two (2) years from your last interaction with a marketing communication, whichever comes first.
• Technical & Usage Logs: Retained for twelve (12) months, after which they are anonymized or deleted.

When the applicable retention period expires, uw99ph will securely delete or anonymize your personal data in accordance with our internal data disposal procedures and applicable NPC guidelines.

9. Security Measures

uw99ph implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:

• Encryption in Transit: All data transmitted between your device and uw99ph servers is protected using TLS 1.2 or higher (256-bit encryption). HTTPS is enforced across the entire Platform.
• Encryption at Rest: Sensitive data stored on uw99ph servers — including financial data and KYC documents — is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to personal data within uw99ph's internal systems is restricted to authorized personnel only, on a strict need-to-know basis. All access is logged and subject to regular review.
• Payment Security: uw99ph does not store full card numbers on its servers. Card payment processing is handled by PCI-DSS compliant payment processors. GCash and Maya wallet references are stored in tokenized form.
• Penetration Testing & Audits: uw99ph conducts regular independent security assessments of its Platform infrastructure to identify and address vulnerabilities.
• Incident Response: uw99ph maintains a documented data breach response plan. In the event of a personal data breach that poses a real risk of serious harm to affected members, uw99ph will notify the National Privacy Commission and affected individuals within the timeframes prescribed by the Data Privacy Act of 2012.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules, you have the following rights in respect of your personal data held by uw99ph:

• Right to be Informed: The right to be notified of the nature, purpose, and extent of the processing of your personal data, including any changes to this Privacy Policy.
• Right of Access: The right to obtain confirmation of whether uw99ph holds personal data about you and to receive a copy of that data, along with information about how it is being used.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected. You may update most of your account information directly through your uw99ph member dashboard.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to legal retention obligations that override this right in certain circumstances.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes. You may exercise this right at any time and without charge.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe that uw99ph has violated your data privacy rights. The NPC can be contacted via the official NPC website at privacy.gov.ph (displayed as plain text — not a clickable link).

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. We will acknowledge your request within five (5) business days and respond substantively within fifteen (15) business days, or within such longer period as may be permitted by applicable law.

11. Children's Privacy

The uw99ph Platform is strictly intended for adults. In accordance with Philippine gaming regulations, participation in real-money gaming on uw99ph is limited to individuals who are 21 years of age or older. uw99ph does not knowingly collect, use, or store personal data from individuals under the age of 21.

As part of our registration and KYC process, uw99ph verifies the age of all applicants. Any account found to belong to a person under 21 years of age will be immediately suspended, all real-money balances will be returned to the depositor, and the personal data associated with the account will be securely deleted in accordance with our data retention and disposal procedures.

If you believe that a minor has registered on the uw99ph Platform or that personal data of a minor has been collected inadvertently, please contact our support team immediately at [email protected] so that we can take prompt remedial action.

12. Cross-Border Data Transfers

In certain circumstances, the operation of the uw99ph Platform may require personal data to be transferred to, or processed by, service providers located outside the Philippines. Such circumstances may include the use of cloud hosting infrastructure, game content delivery networks, or global payment processing systems.

Where personal data is transferred outside the Philippines, uw99ph ensures that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries or entities that the National Privacy Commission has recognized as providing adequate data protection standards.
• Entering into data transfer agreements with recipient entities that incorporate the standard contractual clauses or equivalent safeguards recognized under RA 10173 and NPC regulations.
• Conducting transfer impact assessments where required to evaluate the adequacy of protections in the destination jurisdiction.

By registering an account and using the uw99ph Platform, you acknowledge that your personal data may be processed in jurisdictions outside the Philippines, subject to the safeguards described in this section.

13. Policy Amendments

uw99ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, we will publish the revised Policy on this page with an updated "Last Updated" date and, where practicable, will notify registered members via their registered email address or through an in-platform notification.

Your continued use of the uw99ph Platform after the publication of a revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Policy, you should cease using the Platform and contact our support team to request account closure and data handling in accordance with your rights under Section 10.

We encourage all uw99ph members to review this Privacy Policy periodically — especially before making any significant financial transactions — to stay informed about how your personal data is being handled.

14. Contact & Data Protection Officer

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data subject rights under Section 10, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — Please include "Privacy Request" or "DPO Inquiry" in the subject line of your message. We aim to respond to all privacy-related correspondence within fifteen (15) business days.
• Live Chat: Available 24/7 through your uw99ph member dashboard. For immediate account security concerns — such as suspected unauthorized access — live chat is the fastest channel to reach our team.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC are available at privacy.gov.ph (plain text — not a link).